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How ax99 Handles Your Personal Information

Your account with ax99 involves sharing personal details — your name, contact info, and payment method data including bKash, Nagad, or Rocket wallet numbers.

Data collected only as neededbKash, Nagad, Rocket payment data protectedYou can request access or deletionNo sale of personal data to third partiesAccount security kept under encryption
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ax99 How ax99 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about what personal information we hold, want to correct something on your account, or need to understand how your bKash or Nagad payment data was used in a transaction, our support team handles these requests directly. Reach us through the channels below and include your registered account email so we can locate your record quickly.

Live Chat Start a chat from any page on ax99. Use this for quick questions about what data is linked to your account or your most recent transaction.
Email Support Send a detailed request to our support email. Include your account name and the specific data question — corrections, access requests or deletion requests all handled here.
Account Settings Log in and head to your account settings page. You can update contact details, review linked payment methods like Rocket or Nagad, and manage communication preferences directly.
DATA PROTECTION PRACTICES

How We Keep Your Account Information Secure

We apply encryption to data stored on our servers, including payment details linked to bKash, Nagad, and Rocket. Account access is protected through a one-time password step each time you log in from a new device — this limits unauthorised access even if your password is ever exposed. Data is not retained indefinitely; we remove or anonymise account information that no longer serves a legal, security, or operational purpose. You have the right to ask what we hold, request a correction, or ask us to delete your data where local law permits.

Encryption at Rest Personal data — including bKash, Nagad, and Rocket wallet identifiers — is encrypted in storage. Raw payment credentials are never written to our primary database in plain form.
OTP Login Verification Every new-device login triggers a one-time password sent to your registered number. This stops unauthorised access to your account even if your password is compromised.
Data Retention Limits We keep your data only as long as needed for account management, fraud checks, or legal obligations. Once that period ends, records are anonymised or deleted from our systems.
Access and Correction Rights You can request a copy of the data we hold, ask us to correct inaccurate details, or submit a deletion request via our support team — eligibility subject to local law.

Common Questions About Your Privacy on ax99

These are the questions we hear most often about how your personal data is handled at ax99. If your question is not here, contact our support team directly through live chat or email.

We collect your name, email, phone number, and payment method details — such as your bKash or Nagad wallet number — along with device and session data used to verify and protect your account.

We retain only the reference data needed to match a transaction to your account. Full wallet credentials beyond the required identifier are not stored in our system after the payment clears.

Yes. Send a request to our support team with your registered account email. We will identify what data we hold and provide a summary, subject to verification and your local legal eligibility.

We do not sell your data. We share only what is necessary with payment processors — such as those handling bKash, Nagad, or Rocket transfers — and with fraud-prevention services bound by confidentiality agreements.

Contact support via live chat or email with a deletion request. We will process it in line with our retention obligations and confirm once the data has been removed or anonymised from active records.

We use session and analytics cookies to understand how you use the lobby and to keep your login active. You can adjust cookie preferences through your browser settings, though some features may be affected.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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